Breast Pump FAQ’s

We have made this process as easy and fast as possible for you! Fill out our quick inquiry form – it takes just 60-90 seconds! After completing this form, we will send you an e-mail within 2 business days to let you know what your insurance covers based on our experience. This e-mail will also include the order form with detailed instructions on how to fill it out as well as what we need back from you to complete your order. Click here to see what we need in order to bill your insurance.

If you are the primary policy holder of your insurance, you do need to be present to pick up your breast pump in one of our boutiques.

If you have already completed the paperwork, provided a copy of your ID and insurance card(s), and a prescription (if needed), then you may send someone to one of our boutiques to pick up the breast pump for you.

You will need to contact the manufacturer’s customer service directly. Their customer service department will work with you to troubleshoot any problems you are having with your pump or any parts that are defective.

• Medela: 1 (800) 435-8316
• ARDO: (415) 504-1754
• Cimilre: [email protected]
• Ameda: 1 (866) 992-6332
• Spectra: 1 (855) 446-6622

Each insurance company provides an allowed amount for a breast pump. If the full cost of the breast pump you want exceeds your insurance company’s allowed amount, it’s called an “upgrade”. You are financially responsible for the cost difference.

If you have a secondary insurance, please call our billing department to see if your secondary insurance will cover the cost difference.

Most insurance plans will not cover both, but there are exemptions. We recommend that you call your insurance to verify your benefits.

We currently carry Medela, Cimilre, ARDO, Unimom, Zomee, Spectra and Ameda breast pumps.

Our boutiques carry a wide range of pumping, nursing, baby, and parent lines, including several local brands. We carry nursing and mastectomy bras, breastfeeding supplements, infant and baby clothes, baby slings and wraps, and more. Check out the complete list of brands we currently carry.

Please call our billing department so they can give you the most accurate answer based on what primary and secondary insurance you have.

(206) 763-2733 option 4

TRICARE covers one breast pump, which includes the pumping kit, per birth or adoption event. TRICARE covers the following breast pump replacement supplies without an additional prescription:

• Two bottles every 12 months following a birth event
• Caps/locking rings every 12 months following a birth event
• Power Adapters: One replacement power adapter per birth event and not within the first 12 months following purchase
• Valves: Twelve valves/membranes for each 12 month period following a birth event
• One set (2) of flanges/breast shields per birth event
• One set of tubing per birth event
• Ninety breast milk bags every 30 days following the birth event

Additional replacement supplies to those detailed above, may be covered when a new prescription from a TRICARE-authorized provider describing the specific supplies required is obtained. Only those replacement supplies, which are essential for breast feeding and are accompanied by a new prescription from a TRICARE-authorized provider, shall be reimbursed.

Get your Free TRICARE Breast Pump Benefits Consultation

You can get a prescription from your primary physician, OBGYN, or midwife. However, most medical providers will not sign a breast pump prescription without speaking to the patient first. We recommend you call your medical provider and request
that they fax a prescription to us at (206) 763-2122.

The prescription must have your name, your date of birth, and a maternal diagnosis code.

If you have already received your prescription and it is missing one of the things listed above, we are more than happy to help you! We can contact your medical provider to get the necessary changes.

Purchase breast pump: Every insurance plan is different. We recommend you call your insurance to verify if they require a prescription.

Hospital-grade rental breast pump: Yes, you do need a prescription for us to bill your insurance for a hospital-grade rental breast pump.

E0603: the purchase of a standard double electric breast pump E0604: the rental of a hospital-grade breast pump

We just need a few things!

• Completed order form
• Prescription (please call your insurance to verify if a prescription is required)
• Copy of your photo ID
• Copy of the front and back of your insurance card

We comply with HIPAA and ensure you that your information will only be used for insurance billing purposes.

Ready to upload your documents? 

You can securely upload your insurance card, ID, and any forms or prescriptions using our Document Portal.